Airport IT Reliability
- System monitoring and incident response in high-availability operations
- Technical support for CUPPS, BRS, self check-in kiosks, and airline workflows
- Coordination with airline teams, ARINC support, ISPs, and senior engineers
Amar Mahaseth
IT Support Engineer
Airport & Airline Systems Support
IT Support Engineer with a BSc (Hons) in Computer Systems Engineering, supporting mission-critical airport and airline systems at Tribhuvan International Airport under ARINC (Collins Aerospace).
Skilled in Windows Server, Active Directory, Microsoft 365, Entra ID, and TCP/IP networking to keep high-availability environments stable and secure.
📍 Nakkhu, Lalitpur, Nepal
Ping: Successful
About / Intro
Professional Summary
IT Support Engineer with hands-on experience supporting mission-critical airport and airline systems at Tribhuvan International Airport. Experienced in Windows Server administration, Active Directory, Microsoft 365, Entra ID, DHCP/DNS, and TCP/IP networking for high-availability operations, with a focus on incident response and operational continuity. Skilled in monitoring servers and applications, coordinating with airline IT teams and ISPs during outages, and maintaining stable passenger processing systems such as CUPPS, BRS, and self check-in kiosks. Known for fast troubleshooting, clear communication, and maintaining service reliability in 24/7 environments.
Network and Systems Reliability
- Root-cause analysis for outages and service disruptions
- Server health checks, patch coordination, and uptime tracking
- Cross-team coordination to restore critical airport services
Skills
Technical Skills for Mission-Critical IT
Core skills aligned to airport IT operations, systems administration, and rapid incident response.
- Windows Server administration, troubleshooting, and maintenance
- Active Directory user/group management and Group Policy
- Microsoft 365 support for Outlook, Teams, SharePoint, OneDrive
- Microsoft Entra ID (Azure AD) identity and access control
- TCP/IP, LAN/WAN, VLAN, routing, switching, and subnetting
- DNS/DHCP configuration and troubleshooting
- Network performance optimization and outage recovery
- VPN troubleshooting and remote connectivity support
- Incident response, system monitoring, and escalation workflows
- IT helpdesk and ticketing with Jira
- Hardware support for kiosks, printers, scanners, and workstations
- VMware vSphere and Arcserve backup operations
Windows Server
Cisco
Microsoft 365
Entra ID
VMwareExperience
Professional Journey
Hands-on experience across mission-critical airport IT operations and consulting assignments.
IT Support Engineer
Mahavir Shree International Pvt. Ltd. (Assigned at Tribhuvan International Airport)
- Provide IT operational support at Tribhuvan International Airport under ARINC (Collins Aerospace).
- Manage Windows Server environments, AD DS, GPO, and user access control.
- Maintain and monitor application servers and data center infrastructure for high availability.
- Support CUPPS, BRS, and self check-in kiosks to ensure uninterrupted passenger processing.
- Respond to incidents and network outages; coordinate with airline IT teams, ISPs, and engineers.
- Support hardware including workstations, kiosks, printers, and scanners.
- Perform daily system health checks to minimize downtime.
IT Consultant
Helvetas Nepal (Provincial Support Program) • Biratnagar, Nepal
- Assigned to the Ministry of Water, Irrigation and Energy (Koshi Province).
- Entered and verified project data in Project Bank software and organized records.
- Identified software issues and supported IT infrastructure improvements.
- Provided technical support for hardware, networking, and connectivity issues.
- Assisted in system setup, troubleshooting, and documentation.
Certifications
Verified Credentials
Professional certifications that support my network and systems responsibilities.
Cisco Networking | CERTIFICATE
Verified certification credential.
View CredentialContact
Let's Keep Mission-Critical Systems Reliable
Available for IT operations, network support, and systems reliability roles. Feel free to reach out for collaboration, support coverage, or technical opportunities.